How do I track cases and know their status?

The case lifecycle is broken down into five categories

Cases can be displayed in two views

Grid View displays thumbnails for easy access

List View displays case details: You can configure the list view based on your preferences

Click the Column Configuration button, this will open a pop-up where you can select the columns you would like to see in the table and also re-order the list by dragging and dropping each item in order.